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Business Analyst and Project Support


Canada's Michael Smith Genome Sciences Centre

Job Location

100-570 West 7th Ave.
Vancouver BC V5Z 4S6

Job Description

Job Reference No: RPC2_R00026_2021_07_06

Reporting to the Manager, QA/QC, the Business Analyst and Project Support (BA) leads the analysis and documentation of business requirements to support projects for designated programs/services. This position works in close collaboration with other stakeholders to develop business systems enhancements, business solutions, or business processes including GSC’s bioinformatics processes. The BA functions as a Subject Matter Expert (SME) to the project team through performing gap analysis of systems and business process mapping including the identification of linkages to other business systems.  

The BA will:

  • Provide key contributions to the development of solutions to ensure that business processes and/or project deliverables are consistent, accurate, and timely.  
  • Participate in and contributes to strategic planning. 
  • Develop project plans for the design, development, and implementation of new business processes, and supports the transition from current systems, practices and processes to an integrated system, common practices, and standardized processes with current or improved functionality.  


  • Ensures key results are achieved in accordance with the project plan by analyzing current business systems and processes, generating ideas and formulating recommendations/options, and supporting members of the project in prioritizing tasks and reaching decisions that are within project scope and timelines. 
  • Implements or contributes to the implementation of effective processes to assess project risks, identifies risk mitigation strategies and monitors risk throughout the project lifecycle. Supports the Managers/Team Leads by providing regular updates on the progress as well as any areas of risk associated with the completion of the project both within the project scope and the timeline. Provides professional expertise to staff, departments, stakeholders, and guidance regarding standard process for project management.
  • Coordinates and participates in the analysis, acceptance criteria definition, development, testing, training, implementation, and maintenance phases of assigned bioinformatics projects. Carries out post-implementation reviews of systems and makes recommendations for improvements.
  • Utilizes formal data gathering techniques and analysis tools such as flowcharts, diagrams, dashboards, roles and responsibility matrix (RACI), and work effort estimates. Provides details of estimated implementation costs including associated staffing requirements.
  • Reviews, analyzes and defines current/future state processes, determines user and/or department requirements and contributes to the development of specifications and testing for all identified development, system modifications, and installations. Performs impact analyses. 
  • Provides user support, advice and guidance, and orientation in situations that require interpretation and judgement Develops content, as required, for training modules, delivers training, and provides and guidance to system users and department staff. Develops and maintains various business processes, policies and procedures, as well as reference documentation such as user instructions, manuals, and reference materials.  
  • Provides support to colleagues and users during the development, maintenance and operation of various computer systems by performing duties such as troubleshooting system software problems and testing alternative solutions. 
  • Participates in the formal data collection and analysis to help identify system deficiencies and/or operational inefficiencies in order to report and develop new ways of improving business efficiencies including the data analysis related to business case developments, project proposals, and other key strategic and transformative initiatives. 
  • Assembles, creates and maintains information systems technical and operational documentation according to departmental standards.
  • Assists with preparation of Requests for Information/Proposal, development of evaluation processes and tools, and evaluation of vendor responses by serving on working groups, documenting detailed requirements, and coordinating project team and vendor communications.


  • A level of education, training, and experience equivalent to a Bachelor's degree in Health Information Science, Computer Science, or a related discipline, plus five (5) years recent related experience which includes software/system project planning, analysis and implementation.  
  • Demonstrated ability to carry out business process mapping and fit gap analysis.  
  • Excellent interpersonal, oral, and written communication skills with the ability manage multiple interactions with multiple groups while working on multiple issues at the same time.  
  • Superior analytical, problem-solving and system analysis skills.  
  • Proven ability to plan and execute projects with stringent timelines.  
  • Ability to work effectively as part of a team.  
  • Demonstrated ability to provide professional expertise to staff, departments and GSC stakeholders, and guidance regarding standard processes for software/computer system related project management.  
  • Demonstrated ability to provide user support, advice and training, and other user liaison services.
  • Public Service and Health Sector experience and knowledge are an asset.  

How to Apply

Please submit a detailed cover letter and resume to [email protected], using Business Analyst and Project Support in the subject line of your email. 

This posting will remain open until filled.

About Our Organization

Canada’s Michael Smith Genome Sciences Centre (GSC)

Today’s Research. Tomorrow’s Medicine.

The GSC is a department of the BC Cancer Research Institute and a high-throughput genome sequencing facility. We are leaders in genomics, proteomics and bioinformatics in pursuit of novel treatment strategies for cancers and other diseases.

Among the world’s first genome centres to be established within a cancer clinic, for more than two decades our scientists and innovators have been designing and deploying cutting-edge technologies to benefit health and advance clinical research.

Among the GSC’s most significant accomplishments are the first publication to demonstrate the use of whole-genome sequencing to inform cancer treatment planning, the first published sequence of the SARS coronavirus genome and major contributions to the first physical map of the human genome as part of the Human Genome Project.

By joining the GSC you will become part of an exceptional and diverse team of scientists, clinicians, experts and professionals operating at the leading edge of clinical research. We look for people who share our core values—science, timeliness, respect—to join us on our mission to use genome science for the betterment of health and society.