Program Manager - Laboratory Operations
2850 Centerville Rd
Wilmington, DE 19808
Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek -- so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com. Agilent Enterprise Program Managers are primarily responsible for managing and providing oversight for enterprise wide service programs at assigned customer sites. As an Enterprise Program Manager, you will collaborate with the Agilent Enterprise Sales team to develop sales opportunities, design enterprise level support programs to meet the needs of external customers, and insure the implementation and ongoing success of these programs. An Enterprise Program Manager will be responsible for managing the delivery of large integrated support services solutions to external customers and supporting major enterprise-wide services programs, often involving cross-functional and multi-vendor efforts. The Program Manager will determine the overall program/project plan, budget, structure, schedule, and staffing requirements for these custom enterprise level support programs. An Enterprise Program Manager: Assists external customer in the definition and implementation of complex integrated solutions requiring relevant products and services Builds and maintains client relationships Is accountable for a thorough risk assessment of the overall program/project Coordinates internal and external project team members' contribution Is responsible for costing of customized solutions and ensuring implementation within budgets Has profit and loss responsibility In addition, an Enterprise Program Manager: Works on project management assignments with broadly defined objectives Solves non-routine issues, challenges and problems within field of specialization Must apply and demonstrate commitment to industry-accepted project management processes, practices, tools, and behaviors Will be responsible for the successful management, implementation, and deployment of assigned customer CrossLab solutions and projects Lead Customer physical inventory and asset tagging activities Provide Cross-functional team leadership that is in line with Agilent policies and procedures Assist with identifying, onboarding and contracting third-party service providers to support assigned projects and programs Ideal candidate will be located within one of the following locations: Boston, MA Toronto, ON Santa Clara, CA Wilmington, DE Job Requirement: Meet Agilent approved customer/vendor credentialing requirements necessary to gain site access, unless prohibited by law. These requirements vary by customer/vendor and may include, but are not limited to: post-employment background checks, various forms of drug testing, vaccinations, fingerprinting, proof of valid identification, and/or adherence to customer-specific substance abuse programs. Your consent to participate in customer requested screening is a requirement of this position.
Bachelor's, Master's, or Ph.D. in a scientific field; may consider applicants with an equivalent combination of education, training/experience 8+ years of relevant experience, ideally in laboratory instrumentation support and/or sales experience Ability to manage and understand laboratory instrument service and maintenance business (process & financial) Strong customer focus with a customer-first mindset Ability to design, price, implement, and manage complex lab instrument service and maintenance programs at customer sites Team building/development and leadership skills PMP certification is a plus 3rd party service provider relationship development and management skills Excellent written and verbal communication skills Customer contracting and Scope of Work development experience