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NEW YORK – The SARS-CoV-2 pandemic has led a number of labs to build out their information systems to enable direct contact with consumers, a trend that could accelerate even after the outbreak is over.

With large national labs like Quest Diagnostics and Laboratory Corporation of America dipping their toes into the direct-to-consumer testing business in recent years, some smaller labs are looking to follow suit. Many, however, have lacked lab information systems capable of working with home-collected samples.

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