NEW YORK (360Dx) – Through a more than two-decades-long journey of high-tech automation and low-tech process improvement, ARUP Laboratories has achieved Six Sigma level quality in reducing lost specimens, a metric that is equivalent to 3.4 lost specimen per million.

The focus on reducing lost specimens, which began in the 1990s, has combined automation to eliminate the risk of human error when possible, with process improvements aimed at redesigning work to reduce the opportunities for accidental blunders, ARUP executives said.